This is normally the part of the blog where we describe how much we love the Glossybox beautiful packaging, followed by our opinions on the products they included. However, this post is going to be a little different. In fact, this will be our last post ever about Glossybox.

We had a very difficult encounter with Glossybox’s Customer Service and because of this, we can no longer in good conscience recommend Glossybox to our lovely readers. We would NEVER want any of you to have the experience that we did.

First of all, their website is extremely confusing. So much so, that several months ago, Lauren thought she didn’t have a subscription anymore and thus ended up with two subscriptions. But more recently, Jill didn’t think she had a subscription anymore due to the misleading language on the site, but tried to cancel her subscription anyway, and Customer Service not only refused to return her money but rudely fought her every step of the way. This could have been such an easy fix: “I didn’t realize I had a recurring 6-month subscription. The 6 months is over, please cancel my subscription.” Instead it was an infuriating back-and-forth where they proceeded to charge Jill’s account anyway to the point where she had to get her credit card involved to block the charge and block all future charges.

At this point, we tried to complain about the service we received on their Facebook page, and we had several friends and readers (and some total strangers with similar experiences) back us up with comments on the post. The post was deleted very quickly and Jill was immediately blocked from contacting Glossybox further. She ended up doing some research on Glossybox and apparently, not only do they have an “F” rating on the Better Business Bureau, but the internet is flush with similar accounts of the same complaints.

We would never want our readers to deal with the terrible customer service that we dealt with, so this is our official Boxy Ladies Buyer Beware! Do not subscribe to Glossybox!

Despite giving them months of positive free press, we were unable to handle this situation amicably. It’s unfortunate, because we love to have great relationships with the companies of the boxes we review but because of our horrible experience, we think our readers deserve to know so you don’t make our same mistakes! Feel free to share this post with your friends so they know more about the atrocious customer service from Glossybox!

Have any of you ever had a disappointing encounter with Glossybox? Let us know in the comments!

A self-proclaimed beauty junkie/hoarder with a serious Sephora problem. After years with Birchbox, she now has a subscription box problem as well. Her free time is a mixed combination of cats, TV, and finally trying to figure out how to do her hair.

6 Comments on Glossybox: Buyer Beware (A Cautionary Tale)

  1. MeaganS
    November 18, 2015 at 8:35 am (2 years ago)

    Good grief that’s terrible. This month I cancelled my glossybox subscription- I did a 6 month trial and wasn’t really impressed with any of the boxes except this months. I’ll be on the lookout for any sneaky charges.

    • laurenelectro
      November 18, 2015 at 9:10 am (2 years ago)

      Yeah, it was such an ordeal when it didn’t need to be at all. Very disappointing as well!

  2. Leonora
    December 4, 2015 at 6:15 pm (2 years ago)

    I am having a similar issue. Too bad. In the past, I really enjoyed my boxes and spoke highly of GLOSSYBOX; however, I have changed my tune due to the unprofessional manner they have used to handle my request for a refund. Too bad. I hope they enjoy (savor, even) my 6-month renewal fee because that will be the last dollar they will EVER get from me or anyone I am associated with.

    • laurenelectro
      December 6, 2015 at 9:49 pm (2 years ago)

      It’s SO disappointing to hear stories like this! You’d think they would WANT us to be happy receiving their products instead of bitter about the way they handle their business. It’s shameful, really.

  3. Annie
    March 25, 2016 at 9:20 am (2 years ago)

    I fell for it, but will warn others. All those wonderful bloggers receive this boxes and make it look tempting. Instead you will receive highly over exaggerated price values on mostly sample products. I first subscribed in March 13, 2016, assuming that would beat the deadline to receive the March 2016, box. Well I finally got my products and believe them to worth less then even the $21 dollar amount you pay (they claim I would be receiving a $60 value in product) I received a sample lip product (ok so it was a TF product, but a sample is a sample). A eyeliner, which i think at a drugstore I can find similarly priced at $5.00. A 2.5 ounce hand cream, they claim was valued at $6.00, but I can get similar products for under $2.00 at the Drugstore for equal quality. Also received a “luxie” brush they claim for sells for $16.00. I have seen similar quality brushes selling for under $5.00 at TJmaxx. Other then color, the brush felt th same as the Luxie. Sorry luxie, but there are equal quality products selling for loads cheaper. And a sample of eye cream, with no instructions on use. Well after receiving my junk package (wish I spent the money on real quality stuff!) I decided the Glossybox Subscription service was not for me, so of course I went to cancel. Imagine my surprise and disgust, that after I hit the cancel button, a tiny not shows up that I had to cancel by March 15, to avoid a charge for another box, for Aprils!! WTH!! Even though I got the first box after the cancel date. Of course I promptly email customer service, who after a few days gets back to me and so “sweetly” I mean slyly tells me we are sorry to see you go, but will be charged for Aprils box, and then will be canceled. I don’t want Aprils box!! I want out of Glossybox completely and not waste another $21.00!! I mean seriously, I had another sub that i canceled and that was automatic, as long I canceled before the next billing date. I was under the assumption that as a month by month, I could cancel the next box, (April) during the same month of March. If someone signs up from Month to Month, they should have a chance to be able to cancel in the same month. Not be given a deadline, for a product that comes after and then given no time or a chance to see if they want to continue. Oh, but that is not the case with Glossybox. I found that to be extremely sly that they have a deadline, not giving a customer a chance to see if the like it.. They are company not to be trusted. So while all those unboxing you see are very tempting, then let the buyer be warned. This is one company that is very deceptive in it’s business practices. Stay far far away!! They hold on to your Credit Card information so they can bill you again.
    Only way out was for me to was to cancel my CC# on their records. So come April 2016, Glossybox hopefully, will be trying to bill a canceled CC#. So while it is a pain and have to deal with the inconvenience of getting a new card number, at least I figured out how to circumvent receiving something I do not want

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