This is normally the part of the blog where we describe how much we love the Glossybox beautiful packaging, followed by our opinions on the products they included. However, this post is going to be a little different. In fact, this will be our last post ever about Glossybox.
We had a very difficult encounter with Glossybox’s Customer Service and because of this, we can no longer in good conscience recommend Glossybox to our lovely readers. We would NEVER want any of you to have the experience that we did.
First of all, their website is extremely confusing. So much so, that several months ago, Lauren thought she didn’t have a subscription anymore and thus ended up with two subscriptions. But more recently, Jill didn’t think she had a subscription anymore due to the misleading language on the site, but tried to cancel her subscription anyway, and Customer Service not only refused to return her money but rudely fought her every step of the way. This could have been such an easy fix: “I didn’t realize I had a recurring 6-month subscription. The 6 months is over, please cancel my subscription.” Instead it was an infuriating back-and-forth where they proceeded to charge Jill’s account anyway to the point where she had to get her credit card involved to block the charge and block all future charges.
At this point, we tried to complain about the service we received on their Facebook page, and we had several friends and readers (and some total strangers with similar experiences) back us up with comments on the post. The post was deleted very quickly and Jill was immediately blocked from contacting Glossybox further. She ended up doing some research on Glossybox and apparently, not only do they have an “F” rating on the Better Business Bureau, but the internet is flush with similar accounts of the same complaints.
We would never want our readers to deal with the terrible customer service that we dealt with, so this is our official Boxy Ladies Buyer Beware! Do not subscribe to Glossybox!
Despite giving them months of positive free press, we were unable to handle this situation amicably. It’s unfortunate, because we love to have great relationships with the companies of the boxes we review but because of our horrible experience, we think our readers deserve to know so you don’t make our same mistakes! Feel free to share this post with your friends so they know more about the atrocious customer service from Glossybox!
Have any of you ever had a disappointing encounter with Glossybox? Let us know in the comments!